Your privacy, plainly. 

• When you ask for a quote or place an order: your name, company, email, phone and the delivery address.
• When you type your email in the configurator without sending the quote: the pods you configured and the details you typed, so you can finish later. We may send you one email with a link back to it.
• When you book a demo: your name, company, email, phone, the time you chose and your message.
• When you write to us by email, on Facebook or on Instagram: your message and your contact details.
• The page or link that brought you to the site (a Facebook post, for example), kept with your quote or demo booking.

• To prepare your quote, deliver and install your order, invoice it and honour the warranty.
• To confirm your demo and remind you of it.
• To answer you, to follow up on a quote you asked for, and to send you once the link to a configuration you did not finish.
• To know which of our posts and ads bring customers. We never sell or rent your information.

Our website, our database and our email-sending service are run by service providers that may store your information outside Québec, including in the United States. They are bound to protect it. Only the LePod team has access to it.

• When we email you (a quote, an invoice, a demo confirmation), we can see whether the email was delivered and opened, to know it reached you.
• The site remembers your language, your units (metric or imperial) and, for 30 days, the link you arrived by.
• To count its visits, the site itself notes each page viewed, with the site or campaign link you came from, the type of device, the language and the province or country. No cookie, no IP address and nothing that identifies you is kept, and these counts are deleted after 400 days.
• An advertising cookie (the Meta Pixel) only if you accept it: see “Cookies and the Meta Pixel” below.

• If you accept in the cookie banner, the site loads the Meta Pixel, a measurement tool from Meta Platforms. It tells Meta that a visitor viewed a page, asked for a quote or booked a demo, so we know which of our Facebook and Instagram ads work, and can show our ads again to people who visited the site.
• Meta then receives technical information from your browser: the pages viewed, the action taken, your IP address and a cookie identifier. We do not send it your name, email or phone number. Meta may keep this information outside Québec, including in the United States.
• If you refuse, or do not answer, the Pixel is not loaded and no advertising cookie is set. You can change your answer at any time with the “Cookies” link at the bottom of every page.

• Quotes, demo bookings and messages that do not lead to an order: until you ask us to delete them, or once we no longer need them.
• Orders and invoices: as long as tax law requires (six years).

You can ask to see the information we hold about you, have it corrected or deleted, and stop our follow-ups at any time. Write to the person in charge of the protection of personal information at LePod: bonjour@lepod.co.

Email bonjour@lepod.co with the subject “Delete my data”, from the address you used with us. We confirm and delete your information within 30 days, except what tax law requires us to keep. This also covers anything linked to our Facebook Page and Instagram account: we use Facebook Login so the LePod team can publish on our own Page and read and answer the messages people send it on Messenger and Instagram, and receive no other information about visitors through it.